Frequently Asked Questions

Find answers to common questions about our cleaning services in London and surrounding areas

We offer comprehensive cleaning solutions for both residential and commercial properties across London. Our services include regular domestic cleaning, deep cleaning for homes and offices, end of tenancy cleaning, carpet and upholstery cleaning, and post-construction cleaning. For businesses, we provide daily office maintenance, retail space cleaning, and specialized services for medical facilities. Each service uses professional-grade equipment and eco-friendly products. Our team of 15 trained specialists handles everything from routine maintenance to intensive one-off projects, ensuring your space meets the highest cleanliness standards.

Quality control is built into every aspect of our work. All cleaners undergo background checks and complete 40 hours of training covering cleaning techniques, safety protocols, and customer service. We use detailed checklists for each service type to ensure consistency. Our supervisors conduct random quality inspections on 20% of completed jobs weekly. We maintain £5 million public liability insurance and all staff are fully insured. Equipment is serviced monthly and we only use products certified by recognized environmental standards. Client feedback is reviewed within 24 hours, and we guarantee re-cleaning at no charge if standards are not met.

Pricing depends on property size, service type, and frequency. Standard domestic cleaning starts from £18 per hour for regular weekly bookings. Deep cleaning is quoted per room, typically £45-85 depending on size and condition. End of tenancy cleaning ranges from £180 for a one-bedroom flat to £350 for a four-bedroom house. Commercial rates begin at £15 per hour for contracts of 10+ hours weekly. We provide free on-site assessments for properties over 2,000 square feet. All quotes include labour, materials, and equipment. Regular clients receive 10% discount after six months, and we offer flexible payment terms for businesses with monthly invoicing available.

Your presence is not required. Many clients prefer to have cleaning done while they are at work or away. We can collect keys from your location or you can provide access codes for keyless entry systems. For first-time services, we recommend being present for the initial 15 minutes to discuss specific requirements and show any areas needing special attention. All team members carry photo identification and wear company uniforms. We maintain strict key security protocols - keys are stored in a locked safe and logged in our tracking system. For regular bookings, the same cleaner is assigned to your property, building familiarity and trust over time.

For standard cleaning, we typically need 48 hours notice, though same-day bookings may be available depending on our schedule. Deep cleaning and end of tenancy services require at least 5 days advance booking to ensure proper scheduling and resource allocation. For commercial contracts, we prefer 2 weeks to arrange staff and coordinate with your business operations. During peak periods (end of month for tenancy cleaning, December for deep cleaning), booking 10-14 days ahead is advisable. Emergency cleaning can sometimes be arranged with 24 hours notice for an additional fee. You can book online through our website, by phone during business hours, or via email with confirmation typically provided within 3 hours.

About Pubozo

Professional cleaning services in London since 2012, serving over 2,800 residential and commercial clients

Professional cleaning team at work

Our Story

Pubozo began operations in 2012 when three cleaning industry specialists identified a gap in the London market for reliable, detail-focused cleaning services. Starting with a team of 5 cleaners and operating from a small office in Wimbledon, we focused on building relationships with local residents and businesses through consistent service delivery.

Within the first two years, we expanded to serve clients across South London, adding 15 cleaning professionals to our team. By 2016, we had established contracts with 12 commercial properties and over 300 residential clients. Today, Pubozo operates with 38 trained staff members, serving properties throughout Greater London.

Our growth came from referrals - 67% of new clients find us through recommendations from existing customers. We maintain this trust by hiring experienced cleaners, providing ongoing training in cleaning techniques and safety protocols, and using professional-grade equipment and eco-certified products.

Modern cleaning equipment and supplies

What We Do

We provide scheduled cleaning for homes, offices, retail spaces, and commercial buildings. Our services include regular maintenance cleaning, deep cleaning, end-of-tenancy cleaning, and post-construction cleaning. Each service uses a detailed checklist covering all areas specified by the client.

Our team works with Kärcher commercial equipment, HEPA-filtered vacuums, and microfiber cleaning systems. We use products certified by EU Ecolabel and carry £5 million public liability insurance. All staff undergo DBS checks and complete a 3-week training program covering cleaning methods, health and safety, and customer service standards.

We operate across London boroughs including Merton, Wandsworth, Kingston, Richmond, Lambeth, and Croydon. Our scheduling system allows clients to book regular appointments or one-time services through our website, with confirmation within 2 hours during business days.

Reliability

We maintain a 98.4% on-time arrival rate and complete 99.1% of scheduled appointments without rescheduling. Our backup system ensures coverage when a cleaner is unavailable.

Transparency

All pricing is listed on our website with no hidden fees. We provide itemized quotes before starting work and send digital reports after each cleaning session with photos of completed tasks.

Accountability

Every service includes a satisfaction check within 24 hours. If any area doesn't meet our standards, we return to address it at no extra charge. Our customer service team responds to queries within 4 hours.

12
Years Operating
2,800+
Clients Served
38
Trained Staff
98%
Client Retention