About Pubozo

Professional cleaning services in London since 2012, serving over 2,800 residential and commercial clients

Professional cleaning team at work

Our Story

Pubozo began operations in 2012 when three cleaning industry specialists identified a gap in the London market for reliable, detail-focused cleaning services. Starting with a team of 5 cleaners and operating from a small office in Wimbledon, we focused on building relationships with local residents and businesses through consistent service delivery.

Within the first two years, we expanded to serve clients across South London, adding 15 cleaning professionals to our team. By 2016, we had established contracts with 12 commercial properties and over 300 residential clients. Today, Pubozo operates with 38 trained staff members, serving properties throughout Greater London.

Our growth came from referrals - 67% of new clients find us through recommendations from existing customers. We maintain this trust by hiring experienced cleaners, providing ongoing training in cleaning techniques and safety protocols, and using professional-grade equipment and eco-certified products.

Modern cleaning equipment and supplies

What We Do

We provide scheduled cleaning for homes, offices, retail spaces, and commercial buildings. Our services include regular maintenance cleaning, deep cleaning, end-of-tenancy cleaning, and post-construction cleaning. Each service uses a detailed checklist covering all areas specified by the client.

Our team works with Kärcher commercial equipment, HEPA-filtered vacuums, and microfiber cleaning systems. We use products certified by EU Ecolabel and carry £5 million public liability insurance. All staff undergo DBS checks and complete a 3-week training program covering cleaning methods, health and safety, and customer service standards.

We operate across London boroughs including Merton, Wandsworth, Kingston, Richmond, Lambeth, and Croydon. Our scheduling system allows clients to book regular appointments or one-time services through our website, with confirmation within 2 hours during business days.

Reliability

We maintain a 98.4% on-time arrival rate and complete 99.1% of scheduled appointments without rescheduling. Our backup system ensures coverage when a cleaner is unavailable.

Transparency

All pricing is listed on our website with no hidden fees. We provide itemized quotes before starting work and send digital reports after each cleaning session with photos of completed tasks.

Accountability

Every service includes a satisfaction check within 24 hours. If any area doesn't meet our standards, we return to address it at no extra charge. Our customer service team responds to queries within 4 hours.

12
Years Operating
2,800+
Clients Served
38
Trained Staff
98%
Client Retention

Our Recent Projects

We handle cleaning tasks across London, from compact flats in Kensington to large office buildings in Canary Wharf. Each project receives the same level of care and attention to detail.

Tech Hub Office Cleaning
Office Cleaning

Tech Hub Office Cleaning

A 3-storey technology company office in Shoreditch required daily maintenance. We established a routine covering 45 workstations, 3 meeting rooms, kitchen facilities, and common areas. The schedule runs Monday through Friday between 18:00 and 21:00.

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Chelsea Townhouse Deep Clean
Residential

Chelsea Townhouse Deep Clean

A 4-bedroom Victorian townhouse in Chelsea needed thorough cleaning after renovation work. Our team spent 16 hours removing construction dust, cleaning windows, polishing wooden floors, and sanitizing all surfaces. The property included original features requiring careful handling.

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Retail Store Chain Maintenance
Commercial

Retail Store Chain Maintenance

We maintain 8 retail locations across West London for a fashion brand. Each store receives cleaning 6 days per week, covering sales floors, fitting rooms, storage areas, and staff facilities. Work occurs outside trading hours to avoid disrupting customers.

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Medical Practice Sanitization
Office Cleaning

Medical Practice Sanitization

A GP surgery in Wimbledon with 6 consultation rooms requires specialized cleaning protocols. We use hospital-grade disinfectants and follow NHS guidelines for medical facilities. The service includes waiting areas, treatment rooms, and administrative offices, performed daily after closing.

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Apartment Complex Regular Service
Residential

Apartment Complex Regular Service

A 24-unit residential building in Battersea receives weekly cleaning of communal spaces. This includes entrance halls, stairwells, lift interiors, corridors, and bin storage areas. We also maintain the small courtyard garden and ensure all glass surfaces remain spotless.

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Restaurant Kitchen Deep Clean
Commercial

Restaurant Kitchen Deep Clean

A busy restaurant in Covent Garden needed intensive kitchen cleaning to meet food hygiene standards. We degreased extraction systems, cleaned behind equipment, sanitized food preparation surfaces, and scrubbed floor tiles. The 8-hour overnight session ensured no disruption to service.

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Why Choose Our Services

We provide reliable solutions backed by trained staff, modern equipment, and flexible scheduling to meet your specific needs

Insured Operations

All work is covered by comprehensive liability insurance up to £5 million. This protects your property and gives you confidence that any unlikely incidents are handled through proper channels with full documentation.

Vetted Personnel

Every team member undergoes DBS checks and completes a 3-week training program covering safety protocols, equipment handling, and customer service standards. Staff members average 4 years of experience in commercial and residential settings.

Flexible Scheduling

Book services from 7 AM to 10 PM on weekdays, with weekend slots available. We accommodate last-minute requests within 24 hours and offer recurring arrangements on weekly, fortnightly, or monthly basis to suit your routine.

Eco-Certified Products

We use solutions certified by EU Ecolabel and Safer Choice standards. These products contain biodegradable ingredients, reduce water pollution by 40% compared to conventional alternatives, and maintain effectiveness on all surface types including marble and hardwood.

Modern Equipment

Our inventory includes HEPA-filtered vacuum systems that capture 99.97% of particles, steam cleaners operating at 150°C for sanitization, and microfiber technology that removes bacteria without chemicals. Equipment is serviced every 3 months to ensure consistent performance.

Punctual Service

Teams arrive within a 30-minute window of the scheduled time. If delays occur due to traffic or emergencies, you receive notification at least 15 minutes in advance with updated arrival estimates and the option to reschedule without fees.

Detailed Checklists

Each job follows a documented checklist with 25-40 specific tasks depending on service type. You receive a completion report via email within 2 hours, including photos of completed areas and notes on any issues that require attention or follow-up.

Transparent Pricing

Quotes are provided upfront based on square footage, room count, and specific requirements. No hidden charges for standard supplies or travel within the M25. Additional services like carpet treatment or window cleaning are itemized separately with clear per-unit costs.

Satisfaction Guarantee

If results don't meet the agreed standards, we return within 48 hours to address concerns at no extra cost. This policy has been used by less than 2% of clients over the past year, reflecting our commitment to getting it right the first time.

Direct Communication

Reach our support team via phone, email, or WhatsApp during business hours with average response times under 2 hours. For urgent matters during active jobs, you can contact the on-site supervisor directly through a dedicated mobile line provided before each visit.

Our Track Record

Numbers that reflect our commitment to delivering professional cleaning services across London. Each figure represents real projects, satisfied clients, and measurable results achieved through consistent work.

6
Years of Experience
Operating in London market since 2018
340+
Projects Completed
Averaging 57 projects annually
280+
Active Clients
Serving businesses and homes across London
93%
Client Satisfaction
Based on feedback from 260+ clients
12
Trained Specialists
Each with 2-5 years field experience
78%
Repeat Clients
218 clients choosing us repeatedly
24h
Response Time
Average reply to enquiries within one day
15
London Boroughs
Service coverage across Greater London
85
Commercial Clients
Offices, shops, and business premises
195
Residential Clients
Flats, houses, and rental properties
100%
Insured Services
Full liability coverage for all projects