About Pubozo
Professional cleaning services in London since 2012, serving over 2,800 residential and commercial clients
Our Story
Pubozo began operations in 2012 when three cleaning industry specialists identified a gap in the London market for reliable, detail-focused cleaning services. Starting with a team of 5 cleaners and operating from a small office in Wimbledon, we focused on building relationships with local residents and businesses through consistent service delivery.
Within the first two years, we expanded to serve clients across South London, adding 15 cleaning professionals to our team. By 2016, we had established contracts with 12 commercial properties and over 300 residential clients. Today, Pubozo operates with 38 trained staff members, serving properties throughout Greater London.
Our growth came from referrals - 67% of new clients find us through recommendations from existing customers. We maintain this trust by hiring experienced cleaners, providing ongoing training in cleaning techniques and safety protocols, and using professional-grade equipment and eco-certified products.
What We Do
We provide scheduled cleaning for homes, offices, retail spaces, and commercial buildings. Our services include regular maintenance cleaning, deep cleaning, end-of-tenancy cleaning, and post-construction cleaning. Each service uses a detailed checklist covering all areas specified by the client.
Our team works with Kärcher commercial equipment, HEPA-filtered vacuums, and microfiber cleaning systems. We use products certified by EU Ecolabel and carry £5 million public liability insurance. All staff undergo DBS checks and complete a 3-week training program covering cleaning methods, health and safety, and customer service standards.
We operate across London boroughs including Merton, Wandsworth, Kingston, Richmond, Lambeth, and Croydon. Our scheduling system allows clients to book regular appointments or one-time services through our website, with confirmation within 2 hours during business days.
Reliability
We maintain a 98.4% on-time arrival rate and complete 99.1% of scheduled appointments without rescheduling. Our backup system ensures coverage when a cleaner is unavailable.
Transparency
All pricing is listed on our website with no hidden fees. We provide itemized quotes before starting work and send digital reports after each cleaning session with photos of completed tasks.
Accountability
Every service includes a satisfaction check within 24 hours. If any area doesn't meet our standards, we return to address it at no extra charge. Our customer service team responds to queries within 4 hours.